Policies

General Ordering Policy

Your order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our sales department. We may require additional verification's or information before processing and shipping any orders, which in turn may delay your order.

Exchange and Refund Policy

All goods must be inspected as to merchantable quality, and any shortages or damages in transit (goods showing signs of damage in transit must be signed “box damaged”) along with any defects must be reported in writing to fabrikate1 48 hours of receipt. E-mail sales@fabrikate1.co.uk to report any defects or damages.

No claimsfor damage will be accepted after this period. It is also recommended that the original packaging be retained in case you need to return the product in the unlikely event a fault develops.

Upon receipt, if for any reason you are not completely satisfied with your purchase, (THIS EXCLUDES ITEMS THAT ARE CUT TO YOUR REQUIREMENTS) return the item unused in the original packaging with your invoice for an exchange or refund. If returning an item for an exchange or refund you will have to cover the return postage costs both ways. This does not affect your statutory rights.

Cancellation Rights/Acceptance of Goods

customer has a statutory 'cooling off' period of 14 business days from the day they receive their goods, in which time they should notify you that they wish to cancel their order with you and a full refund be given, within 30 days, of the purchase price including delivery, E-mail sales@fabrikate1.co.uk (THIS EXCLUDES ITEMS THAT ARE CUT TO YOUR REQUIREMENTS) If you do wish to cancel the goods must be returned unused in the original packaging, in a resalable condition

If we findthat the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item, or deduct 20% of the original selling price from the refund amount to allow for repackaging at our discretion. This does not affect your statutory rights.

You can not cancel under these terms if you have used the goods. All goods must be inspected as to merchantable quality, and any shortage or damage in transit (goods showing signs of transit damage must be signed 'box damaged') along with any defects must be reported to fabrikate1 in writing within 48 hours of receipt. No claims for damage will be accepted after this period.

Supplier Instructions & Warranties

The buyer is responsible for ensuring that proper and correct operating instructions supplied with all goods sold are clearly adhered to. This also includes correct care and maintenance in accordance with the manufacturer’s instructions. The buyer consequently accepts full responsibility and fully indemnifies the company for any damages or consequential loss and all costs, liabilities, demands and expenses caused by misuse or lack of understanding of the product by the user.

If instructions happen to be missing please contact us immediately prior to using the product. Some instructions may be available on the manufacturer’s websites.

Occasionally suppliers may change specification prior to reprinting instruction manuals, if you are unsure please contact the manufacturer for more information.

Complaints or Failure in Guarantee Period (UK Customers only) We endeavor to offer an impartial returns procedure for the benefit of all parties. To enable us to process your claim as efficiently as possible please follow this procedure, failure to follow this procedure could result in delays in processing your claim or return.

Returns

In the first instance contact our returns department on sales@fabrikate1.co.uk with the following information:

  • Order Number
  • Name (Person who placed the order)
  • Contact telephone number
  • Date of Purchase
  • Faulty Item (Product description)
  • Details of Fault (Description of fault)
  • If possible digital photos could also be sent to help identify the problem.

We will then, depending on the issue, either contact you to discuss the matter further or issue you with a returns authorisation number. Please note returns sent back without a returns number may be refused or could result in delays in processing.

Product Specifications

All our products conform and are sold to British and or EC specifications. If you are purchasing for use outside the EC please check to ensure the product meets that country’s safety standards and legislation before purchase.

V.A.T is included at the prevailing rate.

Colours

While every care has been taken to ensure the accuracy of the colours depicted in our images, please be aware that due to monitor resolution, lighting, photo processing software and other factors it is almost impossible to represent colour to 100% accuracy.